Privacy & Terms

Privacy Policy

At Noorea ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us when you visit buynoorea.com or place an order with us. This Privacy Policy explains what we collect, why we collect it, and the choices you have.

1. Information We Collect

When you browse our site, create an account, or place an order, we may collect:

• Contact details — name, email address, phone number, shipping and billing address.
• Order information — items purchased, order value, and order history.
• Payment information — processed securely by our payment gateway partners; we do not store full card details on our servers.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
• Communications — messages you send us via our Contact page, email, or WhatsApp.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your orders, exchanges, or enquiries.
• Improve our website, products, and overall shopping experience.
• Send you promotional updates, offers, or newsletters — only where you've opted in, and you can unsubscribe at any time.
• Detect and prevent fraud, abuse, or security issues.
• Comply with legal and regulatory obligations.

3. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember items in your cart, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended without them.

4. Payment & Security

All payments made on buynoorea.com are processed through secure, PCI-compliant third-party payment gateways. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure, though no method of transmission over the internet is ever 100% secure.

5. Third-Party Sharing

We do not sell your personal information. We may share limited data with trusted third parties strictly to operate our business, including:

• Payment gateway providers, to process transactions.
• Courier and logistics partners, to deliver your orders.
• Analytics and marketing tools, to understand site performance (in aggregated or anonymised form where possible).
• Government or legal authorities, where required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including maintaining order records for accounting, legal, and customer-service purposes — after which it is securely deleted or anonymised.

7. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending marketing communications, by contacting us at support@buynoorea.com. We will respond to legitimate requests within a reasonable timeframe.

8. Children's Privacy

Our website and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach out via our Contact page, email us at support@buynoorea.com, or call us at +91 98765 43210.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of buynoorea.com and any purchase made through it. By browsing our site or placing an order, you agree to these Terms.

1. Acceptance of Terms

By accessing or using buynoorea.com, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our website.

2. Eligibility & Accounts

You must be at least 18 years old, or using the site under the supervision of a parent or guardian, to place an order. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

3. Products, Pricing & Availability

We make every effort to display our products and prices accurately. However:

• Colours, packaging, and artwork may vary slightly from what is shown on screen.
• Prices are listed in Indian Rupees (₹) and are subject to change without prior notice.
• We reserve the right to limit quantities, discontinue a fragrance, or refuse an order at our discretion.

4. Orders & Payment

Placing an order constitutes an offer to purchase, which we may accept or decline. Full payment is required at the time of order, via the payment methods available at checkout (including Cash on Delivery where offered). An order is confirmed only once you receive a confirmation email or SMS from us.

5. Shipping & Delivery

Orders are typically dispatched within 1–2 business days and delivered within 3–6 business days, depending on your location. Delivery timelines are estimates and may be affected by courier delays, weather, or circumstances beyond our control.

6. Exchanges

We do not offer returns or refunds. We only offer an exchange, and only where a product arrives broken or not in good, usable condition, provided the request is raised within 7 days of the delivery date. Full details are available on our Return & Exchange Policy page.

7. Intellectual Property

All content on buynoorea.com — including the Noorea name, logo, tin artwork, product photography, and website design — is the property of Noorea and protected by applicable intellectual property laws. You may not reproduce, copy, or use our content commercially without our written permission.

8. Acceptable Use

You agree not to misuse our website, including by attempting unauthorised access to our systems, submitting false or fraudulent orders, scraping or copying our content, or using the site in any way that could damage, disable, or impair its functioning.

9. Limitation of Liability

To the maximum extent permitted by law, Noorea shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including delays in delivery or reactions to fragrance ingredients where a proper patch test was not conducted. Our total liability for any claim shall not exceed the amount paid for the relevant order.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from your use of buynoorea.com or your orders shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

11. Changes to These Terms

We may revise these Terms from time to time. Changes take effect as soon as they're posted on this page, so we encourage you to check back periodically. Continued use of our site after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms, please reach out via our Contact page, email support@buynoorea.com, or call +91 98765 43210.