Our Policy, Simply Stated

Return & Exchange

No Returns. No Refunds. Just Care, When It's Genuinely Needed.

No Returns

We don't accept general returns on solid perfume, for hygiene reasons.

No Refunds

We do not issue monetary refunds under any circumstance.

Exchange Only

Only if your item arrives broken or not in good condition.

7-Day Window

Requests must be raised within 7 days of the delivery date.

Eligible for Exchange

When we'll happily make it right

Your tin arrived physically broken, cracked, or damaged in transit.
The product was leaking, melted beyond use, or otherwise not in good, sellable condition on arrival.
You received the wrong item or a missing item from your order.
The request is raised within 7 days of the delivery date shown on your tracking or invoice.

Not Eligible

What we're unable to exchange

Change of mind, or simply not liking the fragrance.
Products that have been opened, used, or altered without any defect.
Requests raised after the 7-day window from delivery.
Damage caused by misuse, improper storage, or after successful delivery.
Any request without photo/video proof of the issue.

The Process

How to Request an Exchange

Four simple steps — no forms to hunt for, no runaround.

Reach Out Within 7 Days

Visit our Contact page and get in touch within 7 days of your delivery date.

Share Proof & Order Details

Include your order number along with clear photos or a short video showing the damage or condition issue.

We Review Your Request

Our team verifies the issue, usually within 24–48 hours, and confirms whether the exchange is approved.

Exchange Is Shipped

Once approved, we arrange the exchange — a replacement of the same item is shipped out to you.

Fair, Not Fussy

A Policy Kept Short on Purpose

We'd rather have one honest, easy-to-understand policy than a page of fine print. If something genuinely went wrong with your order, we'll make it right with an exchange — quickly, and without back-and-forth.

Common Questions

Return & Exchange FAQs

Can I return my order for a refund?

No. We do not accept returns or issue refunds. We only offer an exchange, and only if your item arrived broken or not in good, usable condition.

How many days do I have to request an exchange?

You must contact us within 7 days of the delivery date shown on your tracking or invoice. Requests raised after this window cannot be accepted.

What counts as "not in good condition"?

This includes a cracked or dented tin, a melted or leaking solid perfume, tampered packaging, or a product that is otherwise unusable straight out of the box — not a preference about scent or packaging design.

What if I simply don't like the fragrance?

Since this isn't a damage or condition issue, it unfortunately doesn't qualify for an exchange. We'd still love your feedback — feel free to share it via our Contact page.

How do I actually start an exchange request?

Head to our Contact page and send us your order number plus photos or a short video of the issue. Our team will take it from there.

What do I receive if my exchange is approved?

You'll receive a replacement of the same product. Since we don't process refunds, exchanges are the only resolution offered for eligible cases.

Received a Damaged Order?

Let us know within 7 days of delivery and we'll take care of it.